How do I reach Customer Service?

Here at RV Covers Protect, we have tried to give you as much information about the products on our website as possible. However, if you have questions the easiest and fastest way to contact us is at my email address mgspeir@comcast.net. We can also be reached at 912-665-1554 (cell), RV Covers Protect, 8531 Heatherwood Drive, Savannah, GA 31406.

What are your Shipping Charges?

If your order with the RV Covers Protect is over $99.99 and you live within the continental U.S., then you have FREE ground shipping with UPS or FedEx. If your order is under $99 then you will be charged a shipping charge of $9.99. 

How easy will it be to install the RV cover I order?

Installation must be done with two people. Installation instructions are sent with every order. In the event the instructions are lost, e-mail us immediately and instructions can be sent via e-mail.  You will need a ladder to install the cover. Although it is not recommeneded to climb on the roof, many of my customers say that is the easiest way to install the cover. It is also not recommended to install the cover on a windy day. Our covers have a great deal of material and with wind you might find yourself being pulled by the wind. 
The covers are packaged to roll out on to the roof of your RV. Line up the cover making sure that you have the right side out. Roll the cover along the midlle of the roof. Then roll the top toward both of the edges of the roof. It should easily roll down the sides. Depending on whether you have a D-ring & rope system or an integrated strap system, you might need to attach the buckles to straps. If you have a toss bag then you can put the straps inside the toss bag and then toss ithem to the other side. This prevents you from having to crawl under your RV. 

How do you install a Goldline RV cover on a Class A motorhome?

SAFETY Installation and removal is safer and easier when done by two people. Installation may require working from the roof of the RV. Never install on a windy day or when the RV roof is slippery. Please take care when you are on a ladder or the roof.
INSTALLATION
1. Cover or tape any sharp edges on your trailer that could wear against your cover. Be sure to lower any roof antennas.
2. Unroll the cover next to your trailer. The GOLDLINE logo should be to the front of your RV and facing outside. Unzip the passenger side and back panels.
3. On smaller RV’s your cover can be installed with ladders or by pulling it over the sides with tie ropes (Be sure not to snag the cover on the top).  On larger RVs, it’s easier to install your cover from the roof. Carefully climb up on top of the roof pulling the cover up with you. Lower the front of your cover down over the front then move to the back pulling the cover and letting the cover fall down the sides. Put the ladder cap on top of the ladder to reduce stress on the cover in that spot. Then pull down the cover in the back.
4. Zip all the panels closed on your cover then pull the elasticized corners down over both bumpers of your RV.
5. Attach and adjust the tensions straps of your cover for a snug fit. Do not over tighten.
NOTE: Your cover may be equipped with loops on the front corners and wide web strapping. If a tighter fit is desired in the front area, insert the webbing through the loops and use it to pull the cover together. Adjust as necessary.

Will I be charged Sales Tax?

We collect Georgia sales tax for orders shipping to a Georgia address only. So, if you do not ship your order to Georgia, you will incur No Sales Tax when you shop with RV Covers Protect.

Is it OK to cover my RV with a plastic tarp?

Do NOT use a plastic tarp to cover your recreational vehicles. It is especially important to remember this in high heat areas because the plastic cannot breathe. Most commercial tarps are made of plastic. Without a breathable fabric like polypropylene, it has been suggested that tarps may cause damage to the inside your motor home or camper.

What is the difference between the fabrics that are sold at RV Covers Protect? 

The Poly Pro III and the Expedition have three layers of woven polypropylene that  is strong, breathable, water repellent, and forms an excellent barrier against damaging UV rays, airborne pollutants, tree sap, and bird droppings. The Goldline cover is the most advanced product, developed after years of research. It is made to provide superior UV protection  and its extra strength fabric offers superior tear resistance. PermaPro covers are made of polyester and are a lighter weight fabric that reduces the bulk and makes for easier installation. The Poly Pro I and the Traveler RV cover are made of a single layer of polypropylene and serve as a dust cover with very little UV protection.

All of the moderate to superior covers have an air vent system that reduces wind stress and vents inside moisture.  Click HERE to see a You Tube video that describes the differences in the Poly Pro 3 and Expedition and the Goldline.

Why Do You Need the Protection of an RV Cover?

The RV cover protects the exterior of your motor home from dust and dirt as well as bird droppings and tree sap. The motor home cover reflects the infrared rays to keep the temperatures lower inside the RV and blocks the UV rays that cause cracking and fading of the exterior design. This damage is easy to see after your motor home has spent just a short amount of time exposed to weather and the elements which then adds another chore to your list, the washing and waxing of your RV. With an RV cover you are able to maintain the appearance of your RV and preserve its resale value. Acid rain helps to create the appearance of those black streaks that are extremely hard to eliminate. Our RV covers allow the moisture to escape which prevents mold and mildew from settling on the exterior. It also protects the critical roof surface and the roof-mounted accessories from the environmental elements. These RV covers provide a portable alternative to expensive indoor storage.

What is the difference between a custom fit, a contour fit,  or a universal cover?

A universal cover is like a generic “one size fits all” mass produced cover. The custom fit cover is made to the dimensions of your RV. Custom fit covers fit the RV better with less movement thereby reducing the wear on the RV. With a custom fit cover there is better access to the doors and they have the better warranties. They also are very expensive. The covers at RV Covers Protect are all semi-custom fit (contour fit) to your RV or trailer.  A contour fit covers the general dimensions of all RV makes and models.

Where will I find my warranty card?

Your sales receipt serves as your warranty for both Eevelle & Classic Accessories. In the event you have a warranty issue you will need to present your sales receipt to the warranty department.  Classic Accessories Warranty (1-800-854-2315 Ext 283) or Eevelle's warranty department  (1-800-616-0599). The warranty department will walk you through what you need to do.

All warranty claims on products purchased through Authorized Dealers of Eevelle Products must go through the dealer, RV Covers Protect. With warranty issues at Eevelle, you will need to send a minimum of two (2) detailed photographs of the warranty damage. Product warranty does not cover shipping to and from the warehouse.  The customer will be responsible for all necessary shipments throughout the warranty process.

Will the cover allow me access to my RV when it is covered?

The inexpensive brands usually do not have zipper access. Most of the middle of the road and the high end RV covers have at least three zippered sections on both sides of the cover so that you can use a zipper to gain access to your RV, the storage areas, and the engine. Toy hauler RV covers have access to the back of the trailer.

Which covers are under warranty from Classic Accessories?

Most of the covers on this website are sold by Classic Accessories from Kent, Washington. In the RV covers category, the warranty applies to the PolyPro 3 covers. The boat covers made by Classic Accessories are Dryguard, Stellex, Lunex RS and Storm Pro. This year we have added a new line of boat covers that offer a 7 year warranty known as WindStorm. The WindStorm boat covers are made to order here in the United States while all the other covers sold on this site are made in China and shipped to the warehouses in California & Washington. The WindStorm, Wake and Trident boat covers are sold through Eevelle.  The automobile and truck covers are called Poly Pro 3, Overdrive, or Poly Pro 1. Most of the golf cart covers are from Classic Accessories with the exception of Ryder and Greenline. All of the motorcycle, ATV, UTV, and snowmobile covers are made by Classic Accessories.

What is the wording for the warranties from Classic Accessories?

When Classic Accessories says, “We cover your gear,” we’re referring to our product warranties too. If you experience any defect in material or workmanship within the warranty period, we will gladly replace your product. If this product fails due to a defect in workmanship and materials within (the number of years on the warranty) from the date of purchase we will repair or replace it free of charge. Trailering or towing your RV with your RV Cover on will invalidate the warranty. This warranty gives you specific rights and you may also have other rights which vary from state to state. Every Classic Accessories product is manufactured and tested to the strictest quality standards to ensure years of satisfaction. If you’re not happy with something, please let us know. For questions about your warranty or product’s performance, please call 800-854-2315 (7:30 a.m. to 4:30 p.m. Pacific time) and ask for Warranty Customer Service or email us at customerservice@classicaccessories.com.

Which covers are sold by Eevelle in Carlsbad, California?

Eevelle RV covers are named Traveler, Expedition, and Goldline. The Eevelle boat covers are named WindStorm, Trident and Wake, the PWC covers are W1 and W1DX, the golf cart covers are called Greenline, the car covers are called Tour and the truck covers are called Hauler. The Summerset Bimini tops are also made for Eevelle.

What is the wording for the warranties from Eevelle?

All return, warranty and damage or defect claims need to be processed for the customer through the dealer who placed the order.  Items deemed covered under warranty or items received damaged or defective are replaced with the same item at no cost to the customer or dealer. 

The materials and workmanship are guaranteed to be free of defects at time of manufacture.  Warranty does not cover normal wear, weather soiling or stains or rips and/or tears of any kind including but not limited to, rips or tears from improper installation, protruding objects, sharp corners, weather and acts of nature. 

Items can be returned within 30 days of purchase if they are received in original NEW condition and are returned in the original box & packing material.  All returns are subject to a 25% restock fee and customer/dealer is responsible for return shipping charges. 

Do you give military discounts?

As the daughter of a Marine major who was killed in Vietnam and the mother of a veteran Navy petty officer, I proudly support our military with a 10% military discount. To prove that you are a veteran, you will need a picture of a veterans ID card or a copy of your DD214 sent to my email address mgspeir@comcast.net or to my phone number 912-665-1554. 

What should I know about Eevelle?

Eevelle was established in 1994 and is headquartered in San Diego, California. Eevelle, Inc, is a wholesaler of high quality products primarily to the RV, marine, automotive, materials handling and recreation industries. The company produces and markets products under numerous house brands and sells into multiple channels. Find Eevelle at http://www.eevelle.com.